GoToAssist Remote Support Download Recordings

LogMeIn - Download Recordings

This method retrieves download links for a list of recordings. Each recording returns a link to the MP4 file, the .events file and the thumbnail. If a recording is not available for download then it will be omitted from the returned list. The archiving script may use the returned URLs to download each resource for the recording. The URLs will be valid for at least 48 hours. The URL contains a large random number so that the URL for recordings cannot be guessed. The response includes the recording start time to make it easier for the archiving script to place recordings in directories based on date. No more than 500 recordings can be requested at once. Note: Session recording must be enabled on the account in order to use this API method. To enable session recording, log in at (link is external) and go to Configure > GoToAssist Settings > Enable Session Recording check box. Response Parameters field data type description recordingId number The recordingId of the session recording to be downloaded recordingUrl string The URL of MP4 recording file recordingStartTime ISO 8601 format* The start time of recording eventsUrl string The URL of the events recording file thumbnailUrl string The URL of the thumbnail of recording file recordingSize string The size of the .mp4 file in bytes * ISO 8601 format reference Status Codes Staus Code description 200 OK A list of URLs has been returned 400 Bad Request Request may be malformed or property may be missing or invalid 403 Forbidden Invalid authorization header or invalid recording Ids 500 Internal Server Error Unexpected server error

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API Description




LogMeIn, Inc. is a provider of software as a service and cloud-based remote connectivity services for collaboration, IT management and customer engagement, founded in 2003 and based in Boston, Massachusetts.

Curl command through

curl -v -h "header{header_value}" -h "header{header_value}""[&{attribute}={readyForDownloadRecordingId}]?X-Sd-Token={streamdata_token}"

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